Frequently asked questions
How soon must I cancel my appointment?
You must cancel your appointment within 24 hours of your scheduled appointment date and time.
Do I need to provide any of the cleaning products/materials, trucks or equipment?
No. Not unless you have some specific products or equipment you want us to use.
Do you wash windows?
Yes, we do wash inside windows, and outside windows. However, we will only wash windows outside what is reachable with our equipment. We can go as high as 10-20 ft.
If I do not cancel my appointment within 24 hours will there be a charge?
Yes there will be a fee of 30% of the total cost for the service(s) scheduled.
Do you do scrape paint, candle wax, tape off floors or furniture?
Unfortnately, we are not a floor restoration company or furniture restoration company. We will remove object as safe as we possibly can if requested. However, Mattie Johnson Cleaning will not be held liable for any damages for floors or furniture for the simple reason that scraping can cause damage. Please be sure to talk to a floor restoration contractor should need your floors or furniture restored.
How much is an oven, appliance, fireplace, garage cleaning, or other add on services?
These services are called Special Cleanings - Please click >Services>Special Cleanings to get an estimate.
What if I need furniture moved with my cleaning? Can I add this?
Of course! However, if you need funiture moved or haul then please add trash/junk/haul removal services
How do I know that I've been officially booked for a service?
Once you fill out the quick proposal and agreement after the walkthru and quote THEN YOU ARE OFFICIALLY BOOKED!
How do I book you?
We provide - residential cleaning, commercial cleaning, carpet cleaning, post construction cleaning and junk removal service. You can get everything done at Mattie Johnson Cleaning from start to finish.
What are your prices?
Check out our "Services" Page. You can also text or call us. Let's find something that fits your needs!
Billing & Pricing
Find What Works For Your Budget!!
-Money Orders or Checks - to Mattie Johnson Cleaning LLC
-Credit/Debit - an invoice will be sent
-Cash Mobile App - $mattiejohnsonclean
Please cancel within 24 hours.
We believe in satisfying our customers. We make sure that you are satisfied with our services by going up and beyond!