Frequently asked questions

How soon must I cancel my appointment?


You must cancel your appointment 24 hours after your initial booking.




Do I need to provide any of the cleaning products/materials, trucks or equipment?


No. Not unless you have some specific products or equipment you want us to use.




Do you wash windows?


Yes, we do wash inside windows, and outside windows within arm reach. We never want to jeopardize the safety of our cleaners.




Do you do scrape paint, candle wax, cement, or other controlled chemical combination, tape off floors, furniture, or surfaces?


Unfortnately, we are not a floor restoration company or furniture restoration company. We will remove object as safe as we possibly can if requested. However, Mattie Johnson Cleaning will not be held liable for any damages for surfaces, floors or furniture for the simple reason that scraping can cause damage. Please be sure to talk to a restoration contractor should need your surfaces, floors or furniture restored.




What if I need furniture moved with my cleaning? Can I add this?


Of course! However, if you need funiture moved or haul then please add trash/junk/haul removal services




How do I know that I've been officially booked for a service?


Once you've talked to a team member and they have solified your needs, given you an estimate and a scheduled date and time, and understand our policy. If you agree to all of those things then you will be notified by the company that you have been booked via text, email, or voice.




How do I book you?


We provide - residential cleaning, commercial cleaning, carpet cleaning, post construction cleaning and junk removal service. You can get everything done at Mattie Johnson Cleaning from start to finish. To book - DONE SIMPLY! 1. Call or Text for a Walkthru and you'll receive a quote (Some service quotes can be given over the phone). 2. After quote, you'll receive our terms, conditions, and agreement via email or text. There will be a time and date available for you! 3. After we confirm the agreed date and you've received the agreement via email or text then YOU'RE BOOKED!




What are your prices?


Check out our "Services" Page to view estimates. You can also text or call us. Let's find something that fits your needs!




What if I booked an urgent appointment "outside of the 24 hours cancellation." Can I still book?


Yes, if we have availability then we will proceed to booking. These deposits are nonrefundable.




How do you accept payments?


1. Cash 2. Money Orders - to Mattie Johnson Cleaning LLC 3. Credit/Debit - Invoiced 4. Cash Mobile App - $mattiejohnsonclean 5. PaypalMe - @mattiejohnsonclean 6. Venmo - @mattiejohnsonclean





Billing & Pricing

Find What Works For Your Budget!!

Payments Accepted

1. Cash
2. Money Orders or Checks - to Mattie Johnson Cleaning LLC
3. Credit/Debit - an invoice will be sent
4. Cash App - $mattiejohnsonclean (click here)

5. PaypalMe - mattiejohnsonclean (click here)

6. Venmo - @mattiejohnsonclean 

Cancellation Policy

-Please cancel within 24 hrs after your initial booking.

-Urgent appt booked "booked less than 24 hrs"- Cannot be canceled.

 

For more information about our policy:

Click Here To View Our Terms and Conditions

Satisfaction Guarantee

We believe in satisfying our customers. We make sure that you are satisfied with our services by going up and beyond! 

*We require a customer service satisfaction walkthru and form to be completed with after your service.